Privacy Policy

How 9c777 collects, uses, and safeguards your personal information on our platform.

Last updated: January 2026

Introduction

Welcome to 9c777, Bangladesh's trusted online gaming destination. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in plain, transparent language what information we collect, why we collect it, how we use it, and what rights you have over your own data.

By registering an account with 9c777 or by continuing to use our website at 9c777.ws, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. Players must be 21 years of age or older to create an account and engage in any gaming activity on 9c777.

Information We Collect

In order to operate a secure, compliant, and enjoyable gaming environment, 9c777 collects several categories of personal and technical information from its users. This collection occurs at registration, during gameplay, and through your ongoing use of the site. The categories of information we collect include:

Identity information: full name, date of birth, gender, and a valid government-issued ID (e.g., National ID, passport) for account verification.
Contact information: email address, mobile phone number, and residential address (city/district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna).
Financial information: deposit and withdrawal records, transaction IDs, and the mobile financial service accounts used (such as bKash, Nagad, Rocket, or Upay). We do not store full card numbers; payment processor partners handle card data directly under their own security standards.
Technical and device data: IP address, browser type and version, operating system, device model, session timestamps, and referral source.
Behavioural and gameplay data: game history, betting amounts, session duration, bonus usage, and communication preferences.

How We Use Your Information

9c777 uses the personal data it collects solely to operate, maintain, and improve its services for Bangladeshi players. We do not sell your data to third parties for marketing purposes. Specifically, your information is used to:

Verify your identity and age (21+) during the account registration and Know Your Customer (KYC) process, ensuring only eligible adults play on 9c777.
Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
Personalise your gaming experience, including tailored promotions (such as Eid bonuses, Pohela Boishakh offers, and BPL cricket betting specials) and game recommendations.
Provide customer support, respond to account queries, investigate disputed transactions, and monitor for fraudulent or suspicious activity to keep the platform safe.
Comply with applicable anti-money laundering (AML) obligations and any lawful requests from competent authorities under applicable law.

Legal Basis for Processing

9c777 processes your personal data on one or more of the following legal bases, depending on the nature of the data and the purpose of processing:

Contractual necessity: processing required to fulfil the terms of the user agreement between you and 9c777, including account management and payment processing.
Legal obligation: processing mandated by law, including AML compliance, age verification, and responding to valid legal orders.
Legitimate interests: fraud prevention, platform security, abuse detection, and improving our services — where these interests are not overridden by your rights.
Consent: where you have explicitly agreed to receive promotional communications or optional personalisation features. You may withdraw consent at any time by contacting our support team.

Sharing of Your Information

9c777 does not sell, rent, or trade your personal information to external parties for commercial gain. We may share your data only in the following limited circumstances:

Service providers and technology partners: companies that help us operate the platform (e.g., payment gateways, game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, hosting providers, and fraud-detection services). These partners are contractually bound to process your data only as instructed by 9c777 and to maintain confidentiality.
Legal and regulatory authorities: where 9c777 is compelled by applicable law, court order, or regulatory direction to disclose information. We will notify you of such disclosure to the extent permitted by law.
Business succession: in the event of a merger, acquisition, or sale of assets, your personal data may transfer to the successor entity. You will be notified before your data becomes subject to a materially different privacy policy.

We require all third-party service providers to respect the security of your personal data and to treat it strictly in accordance with applicable data protection principles. They may not use your information for their own independent commercial purposes.

Payment Data and Local Payment Methods

9c777 is tailored for players in Bangladesh. We support local mobile financial services — bKash, Nagad, Rocket, and Upay — as well as leading bank channels including Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. When you initiate a transaction, the relevant financial service processes the payment directly on its own secure infrastructure. 9c777 receives only a transaction reference and the outcome status (success/failure) necessary to update your account balance.

We strongly advise you never to share your bKash PIN, Nagad PIN, or any banking password with any third party — including 9c777 support staff. 9c777 will never request your payment PIN through any channel.

Cookies and Tracking Technologies

9c777 uses cookies and similar tracking technologies to improve your browsing experience, maintain session integrity, and analyse aggregate site usage. The types of cookies we use include:

Essential cookies: strictly necessary for the site to function, including session authentication and security tokens. These cannot be disabled without breaking core site functionality.
Analytical cookies: used to measure how users interact with the platform in aggregate (page visits, session lengths, bounce rates). This data is anonymised and used solely to improve site quality.
Preference cookies: store your platform preferences such as language setting and notification preferences so you do not need to reconfigure them on every visit.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may impair your ability to log in or access certain site features. We do not use third-party advertising or behavioural-tracking cookies.

Data Retention

9c777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory obligations. For active accounts, data is retained for the lifetime of the account. For closed or inactive accounts, we retain essential identity and transaction records for a minimum period required by applicable law, after which the data is securely deleted or anonymised.

Gameplay and behavioural analytics data that is no longer needed for fraud investigation or service improvement is anonymised on a rolling basis. Anonymised aggregate data may be retained indefinitely for statistical purposes.

Your Privacy Rights

As a user of 9c777, you have a number of rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line 'Data Privacy Request'. We will respond within a reasonable timeframe. Your rights include:

Right of access: you may request a copy of the personal data we hold about you, along with an explanation of how and why it is processed.
Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
Right to erasure: in certain circumstances (e.g., where data is no longer necessary for its original purpose and no overriding legal obligation applies), you may request deletion of your personal data.
Right to restrict processing: you may request that we restrict the processing of your data while a dispute or request is being resolved.
Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will handle all privacy requests in good faith and in accordance with our obligations. We may need to verify your identity before processing a request to prevent unauthorised access to another person's data.

Security of Your Data

9c777 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, two-factor authentication options for user accounts, and regular security reviews of our platform and third-party integrations.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, 9c777 will notify affected users as promptly as practicable and take immediate remedial action.

Protection of Minors

9c777 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. All new accounts undergo age verification as part of the KYC process. If we become aware that a minor has registered an account, that account will be immediately suspended, all associated funds will be handled in accordance with applicable law, and any personal data collected will be deleted. If you believe a minor has accessed 9c777, please contact us immediately at [email protected].

Changes to This Privacy Policy

9c777 may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will post the updated policy on this page with a revised 'Last updated' date and, where appropriate, notify registered users by email or in-platform notification. Your continued use of 9c777 after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9c777 handles your personal data, our support team is available to assist you. We are committed to resolving any privacy-related matter transparently and promptly.

Contact our support team by email at [email protected]. Please include 'Privacy Policy Enquiry' or 'Data Privacy Request' in your subject line so we can route your message to the appropriate team member. We aim to respond to all privacy-related enquiries within 5 business days.

Our Privacy Commitments at a Glance

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SSL Encryption

All data in transit is protected by SSL/TLS encryption for your safety.

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No Data Selling

We never sell or rent your personal data to third parties for marketing.

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Transparent Access

Request a copy of your data or ask us to correct it at any time.

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Right to Erasure

Request deletion of your personal data when it is no longer needed.

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Responsive Support

Our team handles privacy requests within 5 business days via email.

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Local Payment Privacy

bKash, Nagad and Rocket transactions are processed by the payment provider — we never store your PIN.

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